Specifications

Lesson 4: Operator Call Manager 4-3
Using the ShoreTel Call Manager Features – Student Guide
Operator Call Manager
The Operator Call Manager has been designed specifically for the needs of operators and
executive assistants. Real-time information is provided about every user on the system as calls
are placed to them or transferred to them.
The Operator Call Manager provides instant access to call status, call handling mode, and call
notes for every user enabling professional, accurate call answering. In high call volume
applications, operators will appreciate the "Handsfree Mode" feature used in conjunction with a
headset as well as keyboard shortcuts for fast, efficient call handling. Executive assistants will
benefit from the information provided on selected users on the system. An extension monitor
with multiple docking options provides a virtual "Busy Lamp Field" delivering more features and
more functionality than proprietary hardware solutions.
Note: If an operator is assigned to a workgroup then the Operator Call Manager includes all the
features of the Workgroup Supervisor Client.
Figure 4.1 – Operator Call Manager