Specifications

Lesson 4: Operator Call Manager 4-1
Using the ShoreTel Call Manager Features – Student Guide
Lesson 4:
Operator Call Manager
Introduction
The Operator Call Manager provides operators and administrative assistants with real-
time information about every user on the system so that they can make decisions on
where to route callers.
This lesson covers the features and functions of the Operator Call Manager software.
Objectives
At the end of this lesson you will:
• Use the Operator Call Manager
• Use the Extension Monitor
Resources
• System Administration Guide