Specifications

Lesson 3: Workgroup Call Manager 3-5
Using the ShoreTel Call Manager Features – Student Guide
Figure 3.3 – ShoreTel Voice Mail Viewer
Agent Monitor
The Agent Monitor is designed for supervisors so that they can monitor their agents in
real-time.
With the Agent Monitor, designated supervisors can view the status of each agent,
including caller information, agent login and logout states and wrap-up status.
Supervisors can also change the state of each agent, or use the Silent Monitoring, Barge
In, and Call Record features.
Figure 3.4 – Agent Monitor
.