Specifications

Lesson 2: SoftPhone 2-7
Using the ShoreTel Call Manager Features – Student Guide
Figure 2.5 – Soft Phone Answer
Call Waiting:
If you are enabled for call waiting and hear the call waiting tone, press Flash to answer
the second call. The first call is automatically placed on hold. To return to the first call,
press Flash again.
Placing a Call on Hold:
To put a call on hold, press Flash and replace the handset. To return to the call, pick up
the handset. (While a call is on hold, your phone rings intermittently as a reminder that a
caller is waiting.)
Transferring a Call:
To transfer a call, press Flash and wait for dial tone. Dial a number and listen for ring-
back tone.
To blind transfer, hang up upon hearing the ring back tone or to announce the transfer,
wait for the party to answer. (Your original call is placed on hold during consultation.)
After consulting with the third party, hang up your handset to complete the transfer and
end your original call.
Making a Conference Call:
To conference a third party into a call, press Flash and wait for dial tone. Dial the
number and wait for the ring back-tone.
To add the third party, press Flash upon hearing the ring back tone, or to consult with
the recipient before adding them into the conference, wait for the party to answer before
pressing Flash. (Your original call is placed on hold during consultation.) After consulting
with the third party, press Flash to initiate the conference call.