Specifications

2-6 Lesson 2: SoftPhone
Using the ShoreTel Call Manager Features – Student Guide
To start Soft Phone: Right-click the ShoreTel icon, a shortcut menu appears. Click Soft
Phone. The Soft Phone appears on your desktop.
With Soft Phone you can perform the following basic phone functions:
• Dialing from Soft Phone - You can use either your mouse or keyboard.
• Using the mouse and cursor—Click the numbers you want to dial. To
correct mistakes, select the incorrect number(s) with the cursor and
retype the correct numbers. To dial the number, click Talk.
• Using the keyboard—Type the number you want to dial from the
keyboard. To correct mistakes, use the backspace or delete keys. To dial
the number, press Enter on the keyboard.
• From Call Manager – You can also place Soft Phone calls from Call
Manager just as you would with an analog or IP Phone. To place Soft
Phone calls from Call Manager, you must first take the Soft Phone off-
hook. If you try to place a call from Call Manager while the Soft Phone is
on-hook, you will hear ring-back to alert you that the Soft Phone is still on-
hook. Also, you can use Handsfree Mode to suppress the dial tone on the
Soft Phone.
Handling Calls
The SoftPhone features allow you to handle calls quickly and efficiently.
Receiving Calls:
To receive a call, click Talk on the Soft Phone or press Enter from the keyboard. The
Soft Phone does not have an auto-off-hook feature. To achieve this, set your Call
Manager to handsfree mode. If you are already off-hook, you can press the Answer
button in the Call Manager.