Specifications

2-4 Lesson 2: SoftPhone
Using the ShoreTel Call Manager Features – Student Guide
Figure 2.3 – Soft Phone ShoreTel Control Panel
While the Soft Phone can be configured for different types of audio endpoints (headset,
speakers, handset), ShoreTel recommends a USB headset be used for supportable
voice quality.
Soft Phone supports Flash and Mute functions. The Soft Phone Flash provides the same
functions as the analog ShorePhones. To mute a call, click Mute. Click Mute again to
restore voice.
Once you have activated the Soft Phone through ShoreWare Director, you should set
the Soft Phone options.
To set the Soft Phone options:
These options should not be touched unless there is a
need to troubleshoot problems
• Launch the Soft Phone from Call Manager.
• Click Options. The MGCP tab of the Soft Phone Configuration dialog box
appears.
• The End Point Name is the read-only MGCP end point identifier. This is
the identifier that appears on the IP phone list in ShoreWare Director.