Specifications

II Using the ShoreTel Call Manager Features – Student Guide
Placing a Call on Hold: 2-7
Transferring a Call: 2-7
Making a Conference Call: 2-7
Managing Soft Phone Calls via Call Manager 2-8
Web Access 2-8
To Open ShoreTel Web Access: 2-8
LESSON 3: Workgroup Call Manager 3-1
Workgroup Call Manager 3-3
Agent Call Manager 3-3
Workgroup Queue Monitor 3-4
Agent Monitor 3-5
LESSON 4: Operator Call Manager 4-1
Operator Call Manager 4-3
Extension Monitor 4-5
APPENDIX:
Things to Remember A-3
Lab Exercises A-5
Lab 1 – Using the Personal Call Manager A-5
Lab 2 – Using the Workgroup Call Manager A-9
Lab 3 – Using the Operator Call Manager A-11