Specifications

Lesson 1: ShoreWare Call Manager Features 1-29
Using the ShoreTel Call Manager Features – Student Guide
Call Pick Up Using Call Manager
Call Pickup is useful if you need to answer another ringing phone.
Note: Your System Administrator must configure your extension to be able to use the
Pickup feature.
To pick up a ringing phone, right-click the ShoreTel icon. A shortcut menu appears. The
Pickup Ringing or Parked Call on Extension dialog box appears. Click Pickup. In the
QuickDialer, type the user's name (or the number) of the ringing phone you want to pick
up. QuickDialer displays a list of active calls. Select the call you want to pick up when it
appears. Unpark transfers the parked call to your extension. If your receiver is on the
hook, your phone rings and the Active Call list
displays the call status On-Hook pickup
and the On-Hook icon. Answer the phone. You are connected to the call. The call status
in the Active Call list display changes to Connected and the Connected icon appears.
Close On Action will automatically close this dialog box when the selected number has
been picked up.
Figure 1.28 – Call Pickup