Specifications

Using the ShoreTel Call Manager Features – Student Guide I
Table of Contents
LESSON 1: ShoreWare Call Manager Features 1-1
ShoreWare Call Manager 1-3
Launching Call Manager: 1-3
Quitting Call Manager: 1-3
Call Manager Views 1-4
Compact: 1-4
Detailed: 1-4
Docked: 1-4
QuickDialer 1-6
Active Call List 1-7
Dial Number: 1-7
Directory Viewer: 1-7
Dialing from the History Viewer: 1-8
Handling Calls 1-9
Answering Calls: 1-9
Placing a Call on Hold: 1-10
Hanging up a Call: 1-11
Transferring Calls 1-12
Just-In-Time Transfer: 1-12
Transfer to Mailbox: 1-12
Consultation Transfer: 1-13
Intercom Transfer: 1-13
Transferring to Auto Attendant: 1-14
Transferring to Voice Mail: 1-14
Keyboard Transfer: 1-15
Conference Calls 1-16
Intercom Conference Call: 1-17
Call Handling Modes 1-17
Configuring Call Handling Modes: 1-18
Recording Greetings for Call Handling Modes: 1-21
Voice Mail Delivery and Notifications: 1-21
Find Me Call Handling: 1-22
Voice Mail Preferences: 1-24
Outlook Integration 1-25
Voice Mail Integrations: 1-25
Installing Automatic Call Handling: 1-25
Memorized Phone Number Management 1-25
Getting Warnings in Nonstandard Modes: 1-27
Changing the Login ID 1-28
Call Pick Up Using Call Manager 1-29
AnyPhone Feature 1-30
Speed Dialing 1-31
Adding Speed Dial Entries:
1-31
Dialing from Your Speed Dial List: 1-31
Configuring the Call Stack 1-32
LESSON 2: SoftPhone 2-1
SoftPhone 2-3
Handling Calls 2-6
Receiving Calls: 2-6
Call Waiting: 2-7