Specifications

Lesson 1: ShoreWare Call Manager Features 1-25
Using the ShoreTel Call Manager Features – Student Guide
Outlook Integration
You can integrate Outlook to Call Manager in three areas: voice mail, call handling, and
memorized phone number management. You can install these integrated components
from the Outlook tab of the ShoreTel System dialog box.
Voice Mail Integration:
After you have installed voice mail integration, you have the option to:
• Use Outlook as the default voice mail client
• Attach voice mail to messages when moved
• Delete voice mail from messages when moved
Installing Automatic Call Handling:
Although the ShoreWare Call Manager installation installs the components for
Microsoft Outlook integrated voice messaging; it does not install the components for
the Microsoft Outlook Automated Call Handing feature. You install these components
from the ShoreTel System control panel.
Memorized Phone Number Management:
You have the option of importing Outlook contacts to the Call Manager Quick Dial
feature.
To set the option under Memorized Phone Number Management:
Step 1 In the Memorized Phone Number Management section, click Read
phone numbers from Outlook on startup option.
Step 2 If you want to exclude FAX numbers from the search, click Don't
include FAX numbers.
Step 3 If you want Outlook Contact to appear when you have an incoming
call, click Pop Outlook contacts on incoming call.
Step 4 Click More Options to select which Outlook contacts to import. The
MAPI Import Options dialog box appears.
Step 5 Click Enable Disk Caching if you want Outlook contacts to be