Specifications

Lesson 1: ShoreWare Call Manager Features 1-21
Using the ShoreTel Call Manager Features – Student Guide
Recording Greetings for Call Handling Modes:
You can record specific greetings for each of the Call Handling Modes. If you record a
greeting for only one of the modes, it is used only when call handling is set for that
mode. When set for a mode without a greeting, the ShoreTel4 System announces your
recorded name along with the standard greeting of that mode.
Right-click the ShoreTel icon, a shortcut menu appears. Click Configure ShoreTel
System. The ShoreTel System dialog box appears. Click the Edit Call Handling Modes
button. The Configure Call Handling dialog box appears. Click the tab of the Call
Handling Mode you want to configure.
Click the Review/Record Greeting button. The Prompt Recorder dialog box appears.
Click the Record button and record your message. Click Stop when you complete your
message. Click Play to review your message. Click OK 3 times to close the dialog
boxes.
Figure 1.21 – Record Greetings
Voice Mail Delivery and Notifications:
The User’s voice mail notification options are edited by clicking on the Edit
Notification button. Voice mail notification parameters specify what the user
should do if notification is enabled at the time a message arrives. These options
include email notification, telephone notification, pager notification and try
options.