Specifications

Lesson 1: ShoreWare Call Manager Features 1-19
Using the ShoreTel Call Manager Features – Student Guide
Figure 1.19 – Configure ShoreTel System - Telephony
Click the Edit Call Handling Modes button. The Configure Call Handling dialog box
appears. Click the tab of the Call Handling Mode you want to configure. Select the
desired options for the mode you are configuring.
• Call Forwarding Condition - specifies when your calls are forwarded. You
can have your extension ring several times first or forward immediately.
• Call Forwarding Destination - specifies where the calls are forwarded.
You can elect to forward directly to your voice mail (one of the extension
choices in the drop-down menu), or to another extension, or to an
external number. The current forwarding destinations are displayed. To
edit the forwarding destinations, click
Edit Destination.
Note: If you want to forward calls to an off-system extension (an extension in your
company that is not on the ShoreTel System), type the extension number in the Number
field. If the extension has not been set up as an off-system extension, you must enter the
entire telephone number in the Number field. To determine if a non-ShoreTel extension
is set up as an off-system extension, try dialing it from your telephone as an extension,
or ask your system administrator.