Specifications

1-18 Lesson 1: ShoreWare Call Manger Features
Using the ShoreTel Call Manager Features – Student Guide
Call Manager comes with predefined activities for each of the five Call Handling Modes.
You can redefine the default activity for each mode.
Figure 1.17 – Call Handling Modes
You can record a greeting for 1 or all 5 Call Handling Modes. If you do not record a
greeting for 1 of the Call Handling Modes, the ShoreTel System announces your name
along with that mode's default voice mail greeting. For example, a caller would hear "Pat
Smith is out of the office. Please leave a message at the tone."
The five Call Handling Modes are: Standard, In a Meeting, Out of Office, Extended
Absence and Custom.
Configuring Call Handling Modes:
Click the current Call Handling Mode icon in the status bar. A shortcut menu appears
with a list of the 5 modes. Click the desired Call Handling Mode. The indicator for the
selected mode appears.
Right-click the ShoreTel icon, a shortcut menu appears. Click Configure ShoreTel
System. The ShoreTel System dialog box appears.
Figure 1.18 – Configure the ShoreTel System