Specifications

Lesson 1: ShoreWare Call Manager Features 1-17
Using the ShoreTel Call Manager Features – Student Guide
Intercom Conference Call:
Click the Conference button, the Conference dialog box appears. In the Dial box, type
the name or number of the third person you want to add. Click Intercom.
If the extension you are adding to the conference is an IP phone, the phone plays an
interrupt tone and you can speak to the user via the speakerphone. If the extension you
are adding to the conference has an analog phone, the intercom conference is offered
just like a consultation conference. Click Yes in the Complete Conference dialog box to
add the new person OR click No to cancel the conference call and reconnect back to the
caller.
Figure 1.16 – Conference Call Options
Call Handling Modes
Call Handling options allows you to manage incoming calls when in a meeting, working
from home, or out of town. Every user on the system has 5 call handling modes
providing a wide array of call forwarding and personal greeting options.
Call Handling Modes are used to provide different options for handling phone calls. Each
mode can have different call forwarding options and different voice mail greetings. For
example, when you are out of the office, you might want your calls forwarded to your cell
phone. When you are in meetings, you might want your calls to be sent to your voice
mail. And if you are on vacation, you might want your calls forwarded to a co-worker.