Specifications

1-14 Lesson 1: ShoreWare Call Manger Features
Using the ShoreTel Call Manager Features – Student Guide
Transferring to Auto Attendant:
You can transfer an incoming call to the Auto Attendant. After being transferred, the
caller can determine how to complete the call by listening to the Auto Attendant's menu.
If in the Compact view, click the Toolbar Extender. An additional toolbar appears. If you
are in the Detail view, the toolbar will already be present. Click Auto Attendant, a dialog
box appears prompting you to confirm the transfer to the Auto Attendant. When you click
Yes, the transfer is completed.
Figure 1.13 – Transfer to Auto Attendant
Transferring to Voice Mail:
If you don't want to be interrupted when you are busy and a call comes in, you can send
the call to Voice Mail. To send a call to Voice Mail, in the Compact view, click Voice Mail.
The caller is connected to your voice mailbox and hears the greeting for the current Call
Handling Mode.