Specifications
Lesson 1: ShoreWare Call Manager Features 1-13
Using the ShoreTel Call Manager Features – Student Guide
Figure1.12 – Just in Time Extension Status (JIT)
Consultation Transfer:
If you would like to announce the call to the transfer destination, you can make a
consultation transfer. To do this, click the Transfer button, a dialog box will appear.
In the Dial box, type the name or number of the destination to transfer the call. Click
Consult.
The phone you are transferring to rings and the Complete Transfer message appears on
your computer. When the party answers, announce the transfer before completing the
transfer. Click Yes in the Complete Transfer dialog box to transfer the call. The caller is
transferred to the selected destination, OR should the destination refuse the transfer,
simply click No to cancel the transfer and reconnect back to the caller.
Intercom Transfer:
Click the Transfer button, a dialog box appears. In the Dial box, type the name or
number of where you want to transfer the call. Click Intercom.
If the extension you are transferring to is an IP phone, the phone plays an interrupt tone
and you can speak to the user via the speakerphone. If the extension you are
transferring to is an analog phone, the intercom transfer is offered just like a consultation
transfer.
Click Yes in the Complete Transfer dialog box to transfer the call. The caller is
transferred to the selected destination OR should the destination refuse the transfer,
simply click No to cancel the transfer and reconnect back to the caller.