Specifications

Lesson 1: ShoreWare Call Manager Features 1-9
Using the ShoreTel Call Manager Features – Student Guide
Select History Viewer, and then right-click the number you want to call. A shortcut menu
appears. Click Dial. Call Manager dials the selected number.
Figure 1.8 – History Viewer
Handling Calls
The following features allow you to handle calls quickly and efficiently.
Answering Calls:
When you receive a call, the Active Call list displays the incoming caller information and
the Incoming Call icon. The caller information includes the caller's telephone number
and a matching name if it is available in the System directory, your Personal directory, or
in your Outlook contacts. You'll also see the number that the caller dialed.
Note: If multiple matches are found, only the first match shows in the Call Manager.
Click the call status in the Active Call list displays Connected and the Connected icon
appears. Begin talking.
Note: If you are in Handsfree Mode, using a headset or speakerphone, you should leave
your phone off the hook.