Specifications

1-8 Lesson 1: ShoreWare Call Manger Features
Using the ShoreTel Call Manager Features – Student Guide
Figure 1.7 – Directory Viewer
Dialing from the History Viewer:
Easy-to-Use Call History allows you to quickly view inbound and outbound call
information, including phone number, caller ID, time, date, and call duration.
The ShoreTel History Viewer displays information about previous calls you have made,
received or missed. It can be used to display calls you made and the phone numbers of
people who called you, and allows you to view and add notes to the call routing slips of
all calls.
You can view the routing slip of a call in the ShoreTel History Viewer by right-clicking the
ShoreTel icon. A shortcut menu appears. Click History. The ShoreTel History Viewer
appears with the most recent call at the top of the list. Select and right-click the entry you
want to view. A shortcut menu appears. Click Properties. The Call Log Entry Properties
dialog box appears. Click the Routing Slip tab. The routing slip for the selected entry
appears.
The History Viewer includes the number of an outgoing call's destination, the number of
an incoming call's source, and the start time and duration of each call.
The History Viewer shows the last 1000 calls. A call gets added to the list when the call
is complete. Old calls (which exceed the 1000 limit) are deleted when the application
quits.
Note: If the received or dialed number matches an entry in the System directory, your
personal contacts, or your Outlook contacts, the name is also displayed.
To dial a number in the History Viewer, right-click the ShoreTel icon and a shortcut menu
appears. Click History, the ShoreTel History Viewer appears with the most recent call at
the top of the list.