Specifications

Lesson 1: ShoreWare Call Manager Features 1-7
Using the ShoreTel Call Manager Features – Student Guide
Active Call List
Current calls appear in the Active Call list. The Active Call list shows the caller ID (if
available), the call duration, the number the caller dialed, and the caller's name (if the
caller ID matches an entry in a directory or in MS Outlook). Caller ID (name and number)
can come from the PSTN on inbound calls. Also, the Active Call list shows the trunk
group name and port/channel.
Figure 1.6 – Active Call List
To make a call by dragging a number, or select a number in an open document or Web
page, simply drag the number onto the Active Call list. The Active Call list displays the
status of the outgoing call and the Outgoing call icon.
Dial Number:
To make a call using the Dial Number dialog box, right-click the ShoreTel icon. A
shortcut menu appears. Click Make New Call. The Dial Number dialog box appears.
Type the name of the party until a match is found and selects the matching name from
the list. Click Dial to start the call.
Tip: If you type letters for the number (for example, 1-800-Flowers, the letters are
converted to the correct numbers (1-800-356-9377). If the extension is available, the call
status and availability of the other users in the system appear in the QuickDialer and in
the New Call dialog box. Call status of other extensions only appear if the user is
configured to use Advanced Call Manager.
Directory Viewer:
For users who don't use Microsoft Outlook, the Directory Viewer keeps track of all your
system and personal phone numbers. You can manually add personal contacts, import
personal contacts from Outlook (or other address books like ACT or Goldmine), and
export system and personal contacts to Outlook or other address books from the
Directory Viewer. The Directory Viewer is shown in diagram below.