Specifications

1-6 Lesson 1: ShoreWare Call Manger Features
Using the ShoreTel Call Manager Features – Student Guide
QuickDialer
Automatic Look up with the QuickDialer provides an intelligent search of both
personal and system directories and Outlook contacts to find and dial a number
instantly.
The QuickDialer gives you a way to quickly make phone calls without picking up the
phone and dialing the number yourself.
Figure 1.5 – QuickDialer
In QuickDialer, you can:
• Type the name of the person you want to call
• Type the phone number of the person you want to call
• Dial contacts from various sources, including MS Outlook
• Redial recently dialed numbers. You can also dial numbers like 1-800-
FLOWERS and QuickDialer will translate the letters to numbers
automatically.
• Outlook Contacts with company names are now read by PCM so you can
also enter the company name to show a filtered list of contacts from the
same company.
In QuickDialer, begin typing the name or phone number of the party you want to call, and
as you continue typing more characters, the search narrows. This approach can be used
to match entries in your personal or system directories or Outlook contact folders. (If
you type the phone number, remember to include country, city, and area codes for
numbers outside your local calling area.)
Note: When you enter a number, or a number appears from a directory or your Outlook
contacts folders, and it indicates a main number followed by an internal extension,
indicated with a character such as the X or x character, the character is not converted to
a digit and cannot be dialed; therefore, the number is not dialed.
After selecting the correct number from the matching list, or you type an extension in the
QuickDialer and press Enter, your phone rings. (This is true only if you are using an
analog phone. If you are using an IP Phone, the phone will automatically go off-hook in
speakerphone mode and the call will be placed). When you answer, the call is
connected.
Note: If your company uses three-digit extensions, when you dial n-n11 (for example, 9-
411 for information), the Quickdialer displays the name of the person who has the
internal n11 extension. However, the call connects to the external n11 number.