Installation guide

98 Planning and Installation Guide ShoreTel 14.2
Trunk Planning and Ordering Ordering Telephone Service
5
Ordering Telephone Service
Once you have determined the types of trunks you need, you will have to either place a new order or
make a change order. You can use the associated Telephone Service Order Forms that are available
on the ShoreTel USB flash drive or on the ShoreTel support web site. Three order forms are provided
for your use:
 Analog Service
 T1 Service
 T1 PRI Service
ShoreTel does not provide an E1 PRI form because this service varies by country. Instead, we provide
a table of the E1 PRI parameters that must be set. See International Planning and Installation on page
369, for more information.
When the form is completed, arrange a meeting with your telephone company service representative
to order the new telephone services. The forms contain specific information that the service
representative must have before services can be ordered.
Before ordering your telephone service, pay special attention to the installation date and time, as
follows:
 If you are ordering new service, it should be installed one week before the planned cut-over date.
This allows the services to be terminated on the ShoreTel system and tested before cut-over.
 If you are changing existing service, any changes before the cut-over date might render your
existing service unusable. You must schedule these changes outside normal business hours and
work closely with your service provider for a seamless transition.
When ordering DID service, the last digits of the DID numbers should match your extension numbers
for ease of use. You must make sure your extension numbers do not begin with a trunk access code,
zero, or any emergency numbers such as 911 in North America.
Please see the appendix on emergency 911 operations in the ShoreTel System Administration Guide
for information on how to configure your system for emergency calls.
Analog Service
Note the following before requesting analog service from a telephone service provider:
 Caller ID Name and Number are supported on loop-start trunks
 ANI is supported on wink-start trunks
 ANI on wink-start trunks must be delivered as *<ANI>*<DNIS>*