Installation guide

94 Planning and Installation Guide ShoreTel 14.2
Trunk Planning and Ordering Caller ID Number
5
Legend to Table 20
 Yes — Feature is supported.
 No — Feature is not supported.
 Yes (CO) — Feature is provided by the central office (CO) or legacy PBX.
 N/A — Outbound calls are not supported on analog wink-start trunks.
Caller ID Number
Caller ID Number delivers to the ShoreTel system the number of the calling party, which is displayed in
the ShoreTel Communicator as well as on Caller ID – compatible telephones. The delivery of the caller
ID number can be blocked by the calling party. The caller ID number is delivered unless the calling
party has blocked the call, in which case the call is marked as Blocked, or the service provider does
not have the information, in which case the call is marked as Unavailable.
Caller ID Number has the following limitations:
 The calling party may block his or her caller ID number.
 The calling party may be calling from a business and the calling number may be incorrect.
 The calling party may be calling from someone else’s number.
Caller ID Number is available on analog loop-start, digital loop-start, SIP, T1 PRI, and E1 PRI trunks.
Outbound:
Caller ID Blocked Yes
(CO)
Yes
(CO)
Yes
(CO)
N/A Yes
(CO)
Yes Yes Yes Yes
Caller ID Unblocked Yes
(CO)
Yes
(CO)
Yes
(CO)
N/A Yes
(CO)
Yes Yes Yes Yes
Caller ID Blocking
Override (*67, *82)
Yes No Yes N/A No Yes No Yes No
Note
 Via Automatic Number Identification (ANI).
 Caller ID Name is supported for NI-2 configured trunks.
 *67 and *82 codes do not work if the CO requires a pause between the code and the dialed number.
Table 20: Trunk Features(Continued)
Feature
Analog
Loop-
Start
N.Am.
Analog
Loop-
Start
EMEA
Digital
Loop-
Start
Analog
Wink-
Start
Digital
Wink-
Start
T1
PRI
E1
PRI
SIP BRI