Installation guide
CHAPTER
ShoreTel 14.2 Planning and Installation Guide 71
4.
Routing Calls
This chapter contains information about identifying the appropriate routing for inbound and outbound
calls in the following sections:
Overview ................................................................................................................... 72
Recommendations .................................................................................................... 72
Hunt Groups.............................................................................................................. 73
Direct All Calls to an Auto Attendant .................................................................. 73
After-Hours Call Routing..................................................................................... 75
Direct All Calls to a Live Operator....................................................................... 75
Direct All Calls to Extensions.............................................................................. 79
Blended Call Routing ................................................................................................ 80
Trunk Considerations.......................................................................................... 81
Analyze Outbound Call Routing ......................................................................... 83