Installation guide

Glossary
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ShoreTel 14.2 Planning and Installation Guide 497
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Java The platform-independent programming language developed by
Sun Microsystems for providing complete programs, including
animated graphics.
Line See
Trunk.
Loop Start One of the mechanisms used to signal the telephone system that
the calling party wants to make a call. Loop start is a completion of
the circuit using a set load between the two wires (tip and ring).
Message Notification A set of features that inform the user that a new message has
arrived in his or her voice mailbox, such as lighting the call-waiting
lamp, paging the user, or dialing a telephone number.
Music-on-Hold (MOH) Background music heard when callers are put on hold, letting them
know they are still connected. Most telephone systems have the
ability to connect to any sound-producing device (for example, a
radio, a cassette player, or a CD player). ShoreTel also supports
file-based MOH.
On Hook/Off Hook The state of the telephone as being either on the hook (hung up) or
off the hook and seizing the line.
Operator The person who monitors the telephone system and transfers calls
to the appropriate extensions.
Outside Caller See Caller.