Installation guide

494 Planning and Installation Guide ShoreTel 14.2
Glossary
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Call Control The dynamic, transactional servicing of calls, usually via a graphical
user interface with call information. For example, an attendant can
use a GUI application to transfer calls based on CallerID
information.
Call Handling The predetermined, pre-configured features for servicing incoming
calls in order to obtain certain expected results. Examples of call
handling features include call forwarding on busy, call forwarding on
no answer, and do not disturb.
Call Handling Mode A set of telephony and call handling features that are enabled
depending on the business conditions of the user (for example, in
the office or out of the office). Call handling modes, which are
enabled manually by the user, include features such as call
forwarding on busy, call forwarding on no answer, and the selection
of the voice mail greeting to use for a particular mode.
Call History The visual records in ShoreTel Desktop, documenting all incoming
and outgoing calls to the user’s extension.
Call Notification A set of features that inform the user of the arrival of a new call,
such as ringing the telephone or playing a sound on the workstation
speakers.
Call Routing A methodology of delivering calls to destinations based on a
situation or system status. Call routing can also refer to the
automatic delivery of an incoming call to a particular extension,
such as in DID or dedicated CO lines.
Call Stack The list of calls in ShoreTel Desktop associated with an extension,
including active calls and calls that have been put on hold or are
being managed in some other way by the user.
Call Waiting Usually for single-line telephones, a feature that lets a second call
arrive to the line by delivering a call-waiting tone to the user and a
ring-back to the caller.
Call-Waiting Tone The tone that is presented to a user with call waiting when a second
call arrives.
Caller For documentation purposes, an outside caller — a person calling
the telephone system from outside. See also
End User.
CallerID A technique for transmitting the calling party’s telephone number
and (optionally) name to equipment enabled to handle this feature;
also called CLI in Europe.
Centrex A name for advanced telephone services provided by the local
telephone company. It usually requires a connection to a special
telephone system but provides services such as voice mail and call
forwarding.