Installation guide

APPENDIX
ShoreTel 14.2 Planning and Installation Guide 493
G. Glossary
A
B
Administrator The office manager or IS professional responsible for installing and
configuring the system.
All Trunks Busy The situation in which a user tries to make an outside call through a
telephone system and receives a “fast” busy signal (twice as many
as normal in the same amount of time), indicating that no trunks are
available to handle the call.
API Application programming interface; software that an application
program uses to request and carry out lower-level services
performed by the computer’s or telephone system’s operating
system. For Windows, the API also helps applications manage
windows, menus, icons, and other graphical user interface
elements.
Automated Attendant A device that answers callers with a recording and allows callers to
route themselves to an extension; also called an auto-attendant.
BOOTP Boot Protocol, a standard protocol for assigning networking
information to client workstations over the network; similar to but
less sophisticated than DHCP.