Installation guide

Installing ShoreTel Telephony Interface (STI) on a Citrix or Terminal ServerInstalling Communicator on Citrix and Windows Serv-
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ShoreTel 14.2 Planning and Installation Guide 389
6. Click Advanced.
7. Remove all ShoreTel providers.
8. Click OK.
The changes are saved and the dialog closes.
9. On the terminal server, click Start > Run.
10. Type cmd, then click OK.
The Command Prompt appears, as shown in Figure 74.
11. Navigate to the directory where the ShoreTel Telephony Interface is installed: \Program
Files\ShoreTel\ShoreTel 3rd Party.
12. At the prompt, type the following:
TSPinstall -i StServer HQ servername
HQ servername is the hostname or IP address of your ShoreTel Headquarters server.
The TSPinstall utility is launched.
13. Close the cmd prompt and reboot the server.
14. Verify that multiple lines are provided for the ShoreTel Telephony Interface:
a. On the terminal server, navigate to the Phone and Modem Options Advanced tab.
b. In the Provider list, select the ShoreTel provider, then click Configure.
The ShoreTel Remote TSP dialog appears, as shown in Figure 75.
If the ShoreTel Remote TAPI Service Provider is connected to the ShoreTel Server, the fields
are populated automatically.
If an error message is posted in Provider Status and Server Name and Login are blank, the
ShoreTel Remote TAPI Service Provider must be removed.
Complete the following steps to remove the provider:
1. Go to the Control Panel and open Phone and Modem Options Advanced.
2. Click ShoreTel Remote TAPI Service Provider.
3. Click Remove.
Note
If this is the first time this option is activated, another dialog box is opened first, requiring outbound
dialing information.