Installation guide

388 Planning and Installation Guide ShoreTel 14.2

Installing Communicator on Citrix and Windows Servers Installing ShoreTel Telephony Interface (STI) on a Citrix or Terminal

This feature supports contact import, voice mail, conference scheduling, call handling mode, and

Outlook presence.

1. Log on to the Citrix XenApp server for the desired individual user.

2. Start Communicator.

3. To install the Microsoft Office 2007/2010/2013 Outlook add-in for ShoreTel Communicator, open

Tools > Options > Outlook, and click Install for the options you want to install. For more

information about installing the add-in, refer to the ShoreTel Communicator for Windows User

Guide.

Installing ShoreTel Telephony Interface (STI) on a Citrix or

Terminal Server

1. Install or upgrade ShoreTel Communicator.

2. Install ShoreTel Telephony Interface:

a. Launch Windows Explorer.

b. Enter the following URL:

http://serverIP/shorewareresources/shoreteltelephonyinterface

The ShoreTel Telephony Interface Install site appears.

c. Click the link to install the ShoreTel Telephony Interface. Download and install the interface on

the Citrix/Terminal Server.

3. Reboot the terminal server.

4. Launch the Control Panel.

5. Select Phone and Modem Options.

The Phone and Modem Options dialog appears.

Note

You must install Microsoft Outlook prior to installing ShoreTel Communicator.

Note

ShoreTel supports Citrix XenApp 6.0 and 6.5. For more information, refer to Installing ShoreTel

Communicator on WTS or Citrix XenApp on page 385.