Installation guide

386 Planning and Installation Guide ShoreTel 14.2

Installing Communicator on Citrix and Windows ServersPreliminary Steps for Upgrading ShoreTel Communicator on 64-bit Plat-

 Windows Server 2012 Standard and Data Center

 XenApp 6.0 on Windows Server 2008 R2

 XenApp 6.5 on Windows Server 2008 R2

Preliminary Steps for Upgrading ShoreTel Communicator on

64-bit Platforms

ShoreTel Communicator for Windows requires .NET Framework version 3.5 or higher on 64-bit

Windows Terminal Services platforms.

ShoreTel does not ship the .NET Framework as part of the software package.

The first time the .NET Framework is required, Communicator prompts you to download and save it to

a file on the ShoreTel server.

Installing Communicator on a Terminal Server

1. Open a browser on the terminal server.

2. Enter the following URL:

http://<ShoreTel_server_name>/ShoreWareresources/clientinstall

ShoreTel_server_name is the name or IP address of the ShoreTel Headquarters server or DVS

that manages the client software on the ShoreTel server.

The ShoreTel Communicator Install page for Windows computers appears. Refer to Figure 73 for

an example.

3. Review the information on this page, then click Click Here to Install ShoreTel Communicator.

The download process starts, and the InstallShield Wizard is launched.

4. Follow the prompts to install Communicator.

Note

If the .NET Framework is not installed on the target terminal server and the .NET Framework file in the

ShoreTel folder is empty, the target terminal server must be able to access the Internet so that the

.NET Framework can be downloaded during the Communicator installation process.

Note

Administrative rights on the terminal server are required in order to install ShoreTel Communicator for

Windows.