Installation guide

384 Planning and Installation Guide ShoreTel 14.2
Installing Communicator on Citrix and Windows Servers Overview
C
Overview
You can install ShoreTel Communicator for Windows on Citrix XenApp and Windows Terminal Servers
to provide ShoreTel Communicator functionality to Terminal Services clients.
ShoreTel Communicator for Windows on Citrix XenApp supports desktop and published modes in
standard environments, but does not support isolation environments.
For information on Citrix XenApp and Windows Terminal Services, refer to the documentation from the
manufacturer.
The topics discussed in this appendix include:
 XenApp Support Considerations on page 384
 Windows Server Support Considerations on page 385
 Installing ShoreTel Communicator on WTS or Citrix XenApp on page 385
 Using Third-Party Applications with ShoreTel Communicator on a Citrix or Terminal Server on
page 387
XenApp Support Considerations
This section provides information about best practices and restrictions when installing ShoreTel
Communicator for Windows in a Citrix XenApp environment.
Citrix XenApp Environment Best Practices
ShoreTel recommends the following best practice guidelines for computers running ShoreTel on
XenApp servers:
 Use only Citrix-ready anti-virus software on XenApp servers.
 Run XenApp and ShoreTel servers on a Citrix-qualified server platform.
 Perform frequent defragmentation of the XenApp server disk.
 Co-locate the Citrix/WTS server with the Headquarters server or the DVS servicing the ShoreTel
Communicator clients.
Note
To prevent the user from receiving a warning message about enhanced security, ShoreTel
recommends that you disable Enhanced Security on the Microsoft server running Citrix XenApp or
Windows Terminal Services.