Installation guide

APPENDIX
ShoreTel 14.2 Planning and Installation Guide 383
C. Installing Communicator on
Citrix and Windows Servers
This appendix describes how to install ShoreTel Communicator for Windows on Citrix and Windows
servers. It contains the following information:
Overview ................................................................................................................. 384
XenApp Support Considerations............................................................................. 384
Citrix XenApp Environment Best Practices....................................................... 384
Citrix XenApp Restrictions................................................................................ 385
Windows Server Support Considerations ............................................................... 385
Windows Server Restrictions............................................................................ 385
Installing ShoreTel Communicator on WTS or Citrix XenApp ................................. 385
Preliminary Steps for Upgrading ShoreTel Communicator on 64-bit Platforms 386
Installing Communicator on a Terminal Server................................................. 386
Using Third-Party Applications with ShoreTel Communicator on a Citrix or Terminal
Server...................................................................................................................... 387
Installing the Microsoft Office 2007/2010/2013 Outlook Add-in........................ 387
Installing ShoreTel Telephony Interface (STI) on a Citrix or Terminal Server ... 388
Note
In Windows Server 2008 and Windows Server 2008 R2, Windows Terminal Services is known as
Remote Terminal Services.