Installation guide

368 Planning and Installation Guide ShoreTel 14.2
Training System Administrator Training
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The training covers these topics:
 Answering, transferring, and conferencing calls
 Accessing voice mail
 Using toolbar shortcuts
 Monitoring agent extensions
 Monitoring calls in the queue
 Call routing and call distribution
 Call handling modes
Class participants are able to experience a live ShoreTel system and ask questions of the instructor.
Contact your ShoreTel-authorized partner or visit the ShoreTel QuickStart web center for more
information regarding course content and registration.
As a prerequisite for this class, ShoreTel asks that all class members view the ShoreTel Communicator
- Workgroup Access tutorial.
Workgroup training should be completed before your cut-over date.
System Administrator Training
ShoreTel welcomes system administrators to review course content and register for an interactive
training session on the ShoreTel Director software. This training complements the documentation
available for the system and gives system administrators the opportunity to interact with a ShoreTel
system expert.
ShoreTel’s system administration training is designed for IT professionals who will be responsible for
the configuration and ongoing support of the ShoreTel system. The training covers these topics:
 Getting started
 Setting up single-site and multisite environments
 Configuring ShoreTel Voice Switches
 Trunks
 Users
 Voice mail
 Automated attendant menus
 Workgroups
 Maintenance
The class, which is led by an online instructor, lasts about four hours. Participants are able to interact
with a ShoreTel system and ask questions of the instructor. Contact your ShoreTel-authorized partner
or visit the ShoreTel QuickStart web center for more information regarding course content and
registration.
Please register for system administration training at least three weeks before your proposed cut-over
date.