Installation guide

Operator Training Training
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ShoreTel 14.2 Planning and Installation Guide 367
in ShoreTel Communicator. Users learn how to install the client, answer calls, transfer calls, make
conference calls, and access voice mail. A sound card and loudspeakers are helpful but not necessary
for a user to take the course.
Operator Training
Operators, receptionists, and administrative assistants have special needs and responsibilities. In
addition to the ShoreTel Communicator - Operator Access tutorial, ShoreTel offers an interactive online
session in which such users can learn how to maximize the power of the ShoreTel system.
We encourage company operators, receptionists, or administrative personnel who support multiple
managers to participate in a one-hour, live interactive web session that introduces the ShoreTel
Communicator - Operator Access. The training covers these topics:
 Answering, transferring, and conferencing calls
 Accessing voice mail
 Using toolbar shortcuts
 Monitoring extensions
 Call routing
 Call handling modes
Class participants are able to experience a live ShoreTel system and ask questions of the instructor.
As a prerequisite for this class, ShoreTel asks that all class participants view the ShoreTel
Communicator - Operator Access tutorial.
Operator training should be completed before your cut-over date.
Workgroup Training
Workgroups, such as those in a small call center, are empowered with special features and
functionality. In addition to viewing the ShoreTel Communicator - Workgroup Access tutorial, you can
learn more by signing up for ShoreTel’s special online training sessions on this subject.
ShoreTel encourages those customers who will be using the ShoreTel Communicator - Workgroup
Access to participate in a one-hour, live interactive web session introducing the ShoreTel
Communicator - Workgroup Access. These sessions are available to ShoreTel customers on a request
basis and concentrate on the workgroup configuration of the requesting company.