Installation guide
366 Planning and Installation Guide ShoreTel 14.2
Training Overview
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Overview
ShoreTel is committed to ensuring that our customers have the tools and knowledge base they need to
take full advantage of the new era of communication convergence. ShoreTel QuickStart fulfills that
commitment.
All the courses available through ShoreTel QuickStart are provided online for your convenience. Some
instruction modules include simple interactive tutorials that introduce you to basic features and
configurations of your new ShoreTel system. More advanced technical training is available via live
interactive web-based sessions or in-classroom instructor led training. In these advanced sessions you
can learn about software configuration options and troubleshooting tips from an instructor providing
valuable feedback for your specific issues.
For more information, please contact your ShoreTel-authorized partner.
Recommendations
The following recommendations will assist you with training:
It is critical that all employees, workgroup agents/supervisors, and operators be familiar with
ShoreTel services before the system is put in service.
Be sure to consider training needs as your staff changes over time. You can return to ShoreTel
QuickStart to train new employees on the use of the ShoreTel system.
Training Materials
The following training materials are available:
User guides and self-paced online tutorials are available through the ShoreTel Communicator Help
menu or from ShoreTel’s online knowledge base.
System administration training and end-user training are available through a ShoreTel-authorized
partner or through ShoreTel, Inc.
Additional training materials can be downloaded from ShoreTel.
End-User Training
ShoreTel offers online tutorials to familiarize end-users with the features and functionality of the
ShoreTel Communicator client. The tutorials do not require registration, and users can take the course
on their own schedule and timing. The on-line course emphasizes the common features and functions