Installation guide

System Requirements Legacy Integration
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ShoreTel 14.2 Planning and Installation Guide 353
destination of the calls being forwarded to the voice mail system. This information is then
communicated to the voice mail system on an RS-232 serial link using the industry standard Centrex
SMDI protocol. The PBXLink is compatible with SMDI-compatible voice mail systems.
When using SMDI and ShoreTel voice mail configuration, the following features will not be supported:
 Extension Assignment
 Setting call handling mode
 Setting agent state
The following features will be supported:
 Recording greeting and name
 Setting TUI password
 Enable/disable envelope information
 Email voice message options
 Find Me
 Message functions including call back
 Message sending functions
 Workgroup
 ShoreTel voice mail
 Agents cannot be extensions in the legacy PBX
 System configuration
 Configuration parameters
System Requirements
The following are required on the ShoreTel system, or on the legacy PBX to enable the integration of
the two systems:
 ShoreTel system

ShoreTel Voice Switch that supports a T1 circuit.
 Legacy PBX

T1 or PRI card for the PBX

Available card slot and capacity for the added trunks

Required software or licenses to support the desired trunk interface