Installation guide

Configuring ShoreTel Voice Mail Integration Using SMDI Legacy Integration
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ShoreTel 14.2 Planning and Installation Guide 347
Figure 64: Creating a trunk group
7. Enter a voice mail extension in the Inbound Destination field to direct inbound calls to the
ShoreTel Auto Attendant system.
8. Click the Save button to store your changes.
Creating Trunks
After creating the trunk group, the next step is to create one or more trunk lines representing each data
connection between the ShoreTel Voice Switch and the legacy PBX. The lines between the PBX and
ShoreTel voice mail must be trunk lines with ShoreTel being the trunk side and the PBX being the
extension side. For example, calls leaving the PBX for the voice mail system will leave on extensions.
The PBX-to-voice mail connection might also be a T1 trunk that uses a channel bank to provide
extensions to the legacy PBX.
1. With ShoreTel Director still open, click the Trunks link to expand the list.
2. Click the Individual Trunks link.
3. Select the trunk line site — Headquarters or Remote — from the drop-down menu, and use the
drop-down menu to find and select the name of the trunk group you just created.
4. Click the Go link to display the Edit Trunk window, similar to the one shown below.