Installation guide

346 Planning and Installation Guide ShoreTel 14.2
Legacy Integration Configuring ShoreTel Voice Mail Integration Using SMDI
18
Configuring ShoreTel Voice Mail Integration Using SMDI
As mentioned before, there are two modes of operation with respect to integrating a ShoreTel system
and a legacy system:
 External Voice Mail Configuration — In this configuration, the legacy system provides voice mail
services while the ShoreTel system acts as PBX for users.
 ShoreTel Voice Mail Configuration — In this configuration, the ShoreTel system provides voice
mail services while the legacy system acts as a PBX for users.
External voice mail configuration is discussed in Configuring Legacy Voice Mail Integration Using
SMDI on page 339. The procedure for ShoreTel voice mail configuration follows.
ShoreTel voice mail configuration consists of the following major tasks:
 Creating a Trunk Group
 Creating Trunks
 Configuring the ShoreTel Server for SMDI
 Creating a User Group
 Adding an Individual User
 Configuring the Serial Connection
 Configuring Digit Translation Tables
 PBX link
Creating a Trunk Group
One of the first tasks involved in configuring SMDI is to create a trunk group. The trunk group is used
to manage the individual trunk lines between the ShoreTel Voice Switch and the legacy PBX.
Instructions for creating the trunk group are provided below. For additional details on setting up trunk
groups, refer to the ShoreTel System Administration Guide.
Complete the following steps to create a trunk group for SMDI trunks:
1. Launch ShoreTel Director and enter the user ID and password.
2. Click the Administration link to expand the list if it has not already been expanded.
3. Click the Trunks link to expand the list.
4. Click the Trunk Groups link to display the Trunk Groups window.
5. Select the trunk group site, and select Analog Loop Start for the type, and then click the Go link.
6. Enter a name for the trunk group in the Name field, as shown below.