Installation guide

Configuring Legacy Voice Mail Integration Using SMDI Legacy Integration
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ShoreTel 14.2 Planning and Installation Guide 341
 Assign a physical port to each extension in Director. Configure the extensions to forward to the
Backup Auto Attendant on no answer or busy.
Configuring the ShoreTel Server
Follow these steps to set up communication between ShoreTel Director and the legacy voice mail
server.
Setting up ShoreTel Director to Communicate with the Legacy Voice Mail Server
1. From ShoreTel Director, click Servers in the navigation frame.
2. Select the server connected to the legacy voice mail system.
3. In the Edit Server page under Simplified Message Desk Interface, change the settings as follows:
a. Make sure that the ShoreTel as PBX box is selected.
b. In the COM Port field, enter the port on the server that will be used for SMDI communication.
c. In the Message Desk Number field, enter the Message Desk number. The range is 1-999,
with a default of 1. This number identifies a specific voice mail system and must be set to the
value the voice mail system expects. In configurations where a number of SMDI links are daisy
chained together, this value is used to allow each system to known what data belongs to it.
Since most systems use only one SMDI link, this parameter is normally set to 1.
d. In the Number of Digits field, enter the extension length. The range is 2-32 digits. This value
is used to determine how many digits the ShoreTel system sends in SMDI extension fields.
This value needs to be set to the value the voice mail system expects. The most common
values are either 7 or 10. If the system extension length is less than the number of SMDI digits
then the extension number will be padded. For example, if the ShoreTel system needs to send
extension 456 and the number of SMDI digits is set to 7, extension 0000456 is sent. If no
padding is desired, the number of digits should be set to 2. In the above example with the
number of SMDI digits set to 2 only 456 will be sent.
e. In the Translation Table field, select a translation table. Translation tables are created in
ShoreTel Director. If you are using a translation table, make sure the Use for Call Data and
Use for MWI Data check boxes are selected. For more information on building translation
tables, refer to the ShoreTel System Administration Guide.
f. Click Save.
Digit Translation
If ShoreTel system extensions and legacy voice mail system extensions differ in length, you need to
create digit translation tables that map the ShoreTel extensions to legacy system extensions. The digit
translation tables must be added as a group of named tables from the Voice Mail section of ShoreTel
Director. For more information, refer to the ShoreTel System Administration Guide.
Table 73 shows a digit translation table mapping shorter ShoreTel extensions to longer legacy system
extensions. For example, ShoreTel extensions in the range of 5xx will be in the 65xx range on the
PBX, and the original digit, 5, will be replaced by 65.