Installation guide

340 Planning and Installation Guide ShoreTel 14.2

Legacy Integration Configuring Legacy Voice Mail Integration Using SMDI

 Parity

 Stop bits

 Flow control

Configuring COM Port Communication

1. From the Start menu on the Windows server connected to the legacy voice mail server, select

Settings, and then Control Panel.

2. In the Control Panel, open the Computer Management folder.

3. Open the Device Manager.

4. From the right pane in the window, expand the item Ports (COM & LTP).

5. Right-click the COM port used to connect the ShoreTel server and legacy voice mail system, and

select Properties from the menu.

6. In the Properties window, enter the settings for the legacy voice mail server COM port.

7. Click OK to save the settings.

8. In ShoreTel Director, open the Server edit page.

9. Enter the COM port the server will use for SMDI communications in the COM Port (1-10) text box.

10. Click Save.

The ShoreTel system will not read the COM port settings until you have saved the changes to the

Server edit page or until the voice mail service is restarted.

Analog Trunk Port Setup

The ShoreTel system sends calls to the legacy voice mail server over analog trunks connecting the two

systems. The extensions are on the ShoreTel side, and the legacy voice mail system is the trunk side.

The ShoreTel system sends calls made to these extensions to the legacy voice mail system when

voice mail is needed. Before the call is sent, the SMDI protocol sends information about the call to the

legacy voice mail system via the SMDI serial link. This allows the legacy voice mail system to handle

the call correctly.

Configuring the Extensions

 Create a list of the extensions and include the Logical Terminal Number for each extension.

 Configure the extensions with a new dial number (DN) type and marked as private users with

no mail box.

Note

Contact your server administrator if you need help in determining the correct COM port.