Installation guide

Configuring Legacy Voice Mail Integration Using SMDI Legacy Integration
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ShoreTel 14.2 Planning and Installation Guide 339
 Logical Terminal number (terminal identifier): 1-9999
 Call type (All, Busy, Direct, No Answer, Unknown)
 Called party
 Calling party
The SMDI MWI protocol transmits the following information from the legacy voice mail system to the
ShoreTel system:
 Message waiting indication control
 Extension
 On/Off indication
Configuring Legacy Voice Mail Integration Using SMDI
As mentioned before, there are two modes of operation with respect to integrating a ShoreTel system
and a legacy system:
 External Voice Mail Configuration — In this configuration, the legacy system provides voice
mail services while the ShoreTel system acts as PBX for users.
 ShoreTel Voice Mail Configuration — In this configuration, the ShoreTel system provides voice
mail services while the legacy system acts as a PBX for users.
External voice mail configuration is discussed below, while the procedure for ShoreTel voice mail
configuration is in Configuring ShoreTel Voice Mail Integration Using SMDI on page 346.
Integrating a Legacy Voice Mail System with ShoreTel
 Configure the server’s COM port for SMDI connections to the legacy system.
 Configure interface options from ShoreTel Director.
 Create a user group for users with access to the integration extensions.
COM Port Setup
To establish the SMDI link between the ShoreTel server and the legacy voice mail system, connect one
end of a DB-9 serial cable to the COM port on the ShoreTel server and the other end of the cable to a
COM port on the legacy voice mail server.
The COM port settings on the ShoreTel server must match the settings of the COM port on the legacy
voice mail server. Obtain the legacy voice mail COM port settings from the legacy voice mail server’s
administration guide or from your system integration manager. You need the following information:
 Baud rate
 Data bits