Installation guide

System Capacity Planning and System Design
2
ShoreTel 14.2 Planning and Installation Guide 33
Number of servers 21 1 main, 20 distributed (for voice mail, auto-
attendant, messaging, directory, configuration
services, and desktop call control). Each server is
certified to support up to 1,000 users.
Number of Voicemail Box
Switches (VMBs)
500/system
100/server
Number of 3rd Party SIP
Servers
20
Media streams (G.711 per
server)
254 Simultaneous voice mail sessions, for example.
Media streams (G.729 per
server)
40
Media streams (total) 9,384 21 servers x 254 media streams per server +
500VMB x 9 streams per VMB.
Voice Mail
Mailboxes (total) 20,000 These can be distributed across the servers.
Mailboxes (per server) 3,000
Storage Unlimited Restricted by the size of disk available (1 hour of
voice mail per 30 MB of disk storage).
Auto-Attendant
Menus (total) 1,000 Every server has every menu.
Hunt Groups
Hunt groups per switch 8
Total hunt group
members per switch
16
Workgroups
Workgroups (total) 256/system
Members per workgroup 300 Top down, round robin, and longest idle hunt
pattern.
WG Agents (total per
system)
300/system If more are required it is recommended you
investigate the ShoreTel Enterprise Contact Center
Solution
WG Agents 16 Simultaneous ring.
Calls in Queue per Queue 254/server Overflow is directed to the workgroup backup
extension.
Table 8: ShoreTel System Capacity(Continued)
Component Capacity Notes