Installation guide

XML File Properties ShoreTel Integration with External Applications
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ShoreTel 14.2 Planning and Installation Guide 323
name This element specifies the contact’s name. Each contact element may
contain only one name element. Valid attributes: first, middle, last. Example:
<name first=”Sarah” middle=”Jane” last=”Clauser”/>
company Each contact element may contain only one company element. Valid
attributes: value. Example: <company name=”Anycorp, Inc.”/>
department Each contact element may contain only one department element. Valid
attributes: value. Example: <department value=”Sales”/>
categories Each contact element may contain only one categories element. Valid
attributes: value. Example: <categories value=”Austin”/>
phone This element specifies the contact’s phone numbers. A contact element may
contain multiple phone elements, subject to the rules outlined below.
Valid attributes: type, name, value.
 Type: The type attribute must be equal to one of the following: Business,
Home, Mobile, Pager, and Fax. An element may contain two phone
elements with name equal to Business. An element may contain two
phone elements with name equal to Home. An element may contain one
phone element with name equal to Mobile. An element may contain one
phone element with name equal to Pager. An element may contain one
phone element with name equal to Fax.
 Name: The name attribute specifies the label of the ShoreTel
Communicator Directory Viewer column heading. If a name value does
correspond to a standard column heading label, ShoreTel Communicator
creates a new heading.
 Value: The value attribute specifies the phone number that appears in the
Directory Viewer data field.label of the ShoreTel Communicator Directory
Viewer column heading. If a name value does correspond to a standard
column heading label, ShoreTel Communicator creates a new heading.
Example:
<phone type =”Business” name=”Business 2” value= “+1
[phone]”/>
Example:
<phone type =”Pager” name=”Pager” value= “+1 (398) 298-
231”/>
If multiple Phone Type elements have the same name attribute, ShoreTel
Communicator uses the first string and ignores all duplicate entries.
Table 71: Level 3 Elements(Continued)