Installation guide

32 Planning and Installation Guide ShoreTel 14.2
Planning and System Design System Capacity
2
System Capacity
The ShoreTel system can scale incrementally up to 20,000 ports (users and trunks) representing 500
ShoreTel voice switches over the entire system. The system is completely nonblocking and can
support 10,000 simultaneous calls at a rate of 100,000 calls per hour depending upon server
configurations.
Table 8 provides a summary of the ShoreTel system capacity.
Table 8: ShoreTel System Capacity
Component Capacity Notes
System
Sites 500 Exact number varies by configuration.
Switches 100/site
500/system
100/server
Exact number varies by configuration.
Note: For Very Large deployments, systems with
more than 10,000 ports, the maximum number of
switches per site is 60.
Route Points 300/server This is per server
Analog Ports 5,000 Exact number varies by configuration.
IP Phones 20,000 (max) Exact number varies by configuration. See Server
capacity table.
Simultaneous Calls 10,000 10,000 calling 10,000.
Busy Hour Call
Completion
100,000 Depending upon server configurations
Users
Users 20,000
– Port Based Users 5,000
– IP Phone Users 20,000
– Virtual Users 1,000/server
User Groups 250
Telephony Permissions 100
Call Permissions 100
Voice Mail Permissions 100
Trunks
Trunks 10,000
Trunk Groups 500
Number of Trunks/TG 220
Servers