Installation guide

CHAPTER
ShoreTel 14.2 Planning and Installation Guide 307
17. ShoreTel Integration with
External Applications
To work with some external applications, the ShoreTel system may require additional set-up after
system installation. This chapter identifies and describes how to set up the system to integrate with
external applications.
This chapter includes the following topics:
Overview ................................................................................................................. 309
Important Considerations.................................................................................. 309
Uploading Public Contacts...................................................................................... 309
Prerequisites..................................................................................................... 310
Running the Import Public Contacts Windows Batch File................................. 313
Verifying Public Contacts are Uploaded ........................................................... 315
Using the Windows Task Scheduler to Upload Public Contacts....................... 316
Importing Personal Contacts................................................................................... 316
Important Considerations.................................................................................. 316
Placing the CSV or XML File ............................................................................ 317
Viewing Imported Contacts............................................................................... 317
CSV File Properties .......................................................................................... 319
XML File Properties .......................................................................................... 322
Installing the ShoreTel Telephony Interface ............................................................ 326
Prerequisites..................................................................................................... 326
Installing the STI............................................................................................... 326
Verifying that the Interface is Installed.............................................................. 326