Installation guide

302 Planning and Installation Guide ShoreTel 14.2
Desktop Installation Configuring Instant Messaging
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5. Click Enable Disk Caching if you want Outlook contacts to be available without delay when
ShoreTel Communicator starts. When you have enabled disk caching, you can set when ShoreTel
Communicator imports contacts. If disk caching is not enabled, ShoreTel Communicator imports
contacts every time it starts.
6. Click the Import Configurator tab.
7. Click the locations where you want ShoreTel Communicator to search for contact information.
To select individual folders, click Details and check the folders you want searched for contact
information.
8. Click OK.
9. If you want to import contacts now, return to the Disk Cache Options tab and click Read Contacts
Now.
If you do not click this button, the Outlook contacts will be imported the next time you start
ShoreTel Communicator.
It will take some time for the ShoreTel Personal ShoreTel Communicator to load your Microsoft
Outlook Contacts. Your Outlook Contacts will not be available until loading has been completed.
Configuring Instant Messaging
This section describes how to set up IM in the ShoreTel system and for individual users. For
information about configuring users, refer to the ShoreTel System Administration Guide.
Enabling Instant Messaging
To enable instant messaging, follow these steps:
1. Launch ShoreTel Director.
2. Click Administrator > System Parameters > Others.
The System Parameters Edit Other Parameters page appears.
3. Scroll down to IM.
4. In the Domain Name field, enter the domain name used for your organization.
5. Select the Enable Offline Message check box if you want to allow users to leave messages for IM
users who logged in that the logged off user can get when they log in.
Note
The section also applies to users who are configured to use Microsoft Office Communications Server
and Microsoft Lync.