Installation guide

Installation Procedure Desktop Installation

ShoreTel 14.2 Planning and Installation Guide 291

Installation Procedure

This section provides the most typical steps associated with installing the ShoreTel Communicator

application. There are two methods of installing ShoreTel Communicator software:

 Silent Client Upgrade

 Standard Integrated Software Distribution

Silent Client Upgrade

The Silent Client Upgrade allows the ShoreTel client software to be installed or upgraded on a client

machine from a remote machines without the need for administrative rights. An administrator can

easily upgrade the software on all client machines regardless of the permissions associated with those

machines or the users who log into those machines.

Many of the changes are reliant on Microsoft Active Directory. The Microsoft Active Directory software

handles the following tasks:

 Create a Group Policy Object to use to distribute the software package.

 Assign a package to a group of computers running Windows Vista, Windows 7, Windows 8, or

Windows 8.1.

 Publish a package.

 Remove a package.

You will need to have the following files from the Client USB flash drive accessible with file permissions

set to Share and File level Access by group <everyone>:

 Data1.cab

 Setup.exe

 ShoreTel Call Manger.msi

Enabling the new Remote Client Upgrade functionality requires performing a number of tasks using

Microsoft Active Directory. For information on performing those tasks, refer to the following Microsoft

Reference article:

 How To Use Group Policy to Remotely Install Software in Windows Server 2008 and Windows

Server 2003, Microsoft Article ID 816102

ShoreTel recommends selecting the Prevent Users from Initiating Client Upgrades check box in the

Edit System Parameters window. For details about other parameters, refer to the ShoreTel System

Administration Guide.

Installation Requirements

This section provides information about the operating system and hardware requirements for installing

ShoreTel Communicator for Windows on and client computers.