Installation guide

Telephone Requirements Planning and System Design
2
ShoreTel 14.2 Planning and Installation Guide 29
1. Count the telephone users in the current environment. Include conference room telephones, lobby
telephones, and telephones that multiple users share.
2. Count the number of ShoreTel BB24 button boxes that operators and receptionists need. The
maximum number of BB24s on a multi-line phone is four.
3. Count the number of ports that fax machines and modems will use.
4. If you are deploying IP phones, determine the number of telephones that will be IP phones and the
number that will be analog phones.
5. Some users might need specialized features. For example, an operator needs a phone with
programmable buttons. Therefore, consider the type of functions that each user needs to select
the appropriate phone for each user.
6. Consider the needs for additional telephone ports for third-party systems, including server
appliances and overhead paging systems.
7. Determine the number of user licenses you need.
Each user on the system requires a user access license. The types of user licenses are listed
below:
 Extension and mailbox: Purchase of this license entitles the user to be assigned to both a
physical extension and a ShoreTel voice mailbox.
 Extension-only: This license lets the user have a physical extension through an explicit
assignment or through the Extension Assignment feature.
 Mailbox-only: This license lets the user have only a ShoreTel voice mailbox.
 Audio conference: Purchase this license for each audio port that you want to use in
conferences managed by a ShoreTel Service Appliance. A license allows one audio endpoint
to participate in a conference.
 Web conference: Purchase this license for each Web port that you want to use in conferences
managed by a ShoreTel Service Appliance. A license allows one data-compatible endpoint to
participate in a conference
Note
See Telephone Planning and Ordering on page 163, for more information about selecting
telephones.
Note
An Extension-only license is a requirement for each conference room telephone, lobby telephone,
fax machine, and modem. A user access license is not necessary for trunks and anonymous
telephones.