Installation guide

Clearing a Phone’s Configuration Settings IP Phone Installation
14
ShoreTel 14.2 Planning and Installation Guide 279
2. Do one of the following:
 On the IP420, with Reset highlighted, press the selector button on the navigation key pad.
 On the IP 480, IP480g, and IP485g, press the Reset soft key.
The phone reboots and applies settings.
Clearing a Phone’s Configuration Settings
You can clear a phone’s configuration settings and return it to factory settings by entering a key
sequence on the phone’s key pad.
If a phone displays “No Service” after it boots, you can use this procedure to clear the settings.
On ShoreTel 100-, 200-, 500-, and 600-Series IP Phones
1. With the phone on hook, press the MUTE key followed by 25327# (CLEAR#).
2. Press * to clear all values.
The phone reboots. The reboot process is complete when the phone displays the date and time.
On ShoreTel 400-Series IP Phones
1. With the phone on hook, press the MUTE key followed by 25327# (CLEAR#).
The phone displays the Clear Configuration screen.
2. Do one of the following:
 On the IP420, with Clear & reboot highlighted, press the selector button on the navigation key
pad.
 On the IP480, IP480g, and IP485g, press the Clear soft key.
The phone reboots and applies settings.
Note
If you move ShoreTel 400-Series IP phones from one ShoreTel system to another, you need to clear
each phone’s configuration.