Installation guide

ShoreTel 100-, 200-, 500-, 600-, and 900-Series IP Phones IP Phone Installation

ShoreTel 14.2 Planning and Installation Guide 273

ShoreTel 100-, 200-, 500-, 600-, and 900-Series IP Phones

When these phones are initially connected to the network, they reboot and their firmware is updated

automatically. You can initiate subsequent firmware updates by triggering a reboot through either the

Diagnostics & Monitoring system or Quick Look, which are both available through ShoreTel Director.

For details on upgrading phone firmware, see the ShoreTel Maintenance Guide.

The boot sequence for these phones is as follows:

1. DHCP on default VLAN. Reboot.

2. DHCP on voice VLAN. Reboot.

3. Connect to the Headquarters server for firmware code. Reboot.

4. Connect to Media Gateway Control Protocol (MGCP).

Manually Configuring ShoreTel IP Phones

If you are not using a DHCP server to provide the IP address and configuration parameters to the

phone, you need to manually set configuration parameters on the phone. You can enter the phone

configuration menu at bootup or by entering a key sequence from the phone’s keypad.

Manual Configuration at Bootup

Use the following procedures to enter the configuration menu while the phone is booting up.

On ShoreTel 100-, 200-, 500-, and 600-Series IP Phones

1. Connect the Ethernet cable to the data jack on the back of the IP phone or BB24.

2. At the Password=? prompt, enter the default password 1234, or the password provided by your

system administrator, followed by #.

You have four seconds to enter the password, after which the phone enters normal operation with

its current settings.

Note

The Headquarters server uploads the latest phone firmware code to the phone. When the firmware

code on the phone is an old version, the server uploads each successive firmware update until the

firmware code on the phone is the current version. The phone reboots after each update. The update

can take several minutes if the system makes many updates.

Note

To access the BB24 setup screen, press the upper left and lower right buttons.