Installation guide
CHAPTER
ShoreTel 14.2 Planning and Installation Guide 25
2.
Planning and System Design
This chapter describes the initial design of the ShoreTel system. It contains the following information:
Overview ................................................................................................................... 26
Recommendations .................................................................................................... 26
Network Assessment ................................................................................................ 26
Determine System Topology ..................................................................................... 27
Sites and Users .................................................................................................. 27
Headquarters and Distributed ShoreTel Servers ................................................ 27
Citrix and Windows Terminal Server................................................................... 28
Teleworker Sites ................................................................................................. 28
Telephone Requirements.................................................................................... 28
Trunk Requirements ........................................................................................... 30
Determine Number of ShoreTel Voice Switches ....................................................... 31
WAN Connections..................................................................................................... 31
Failover ..................................................................................................................... 31
System Capacity ....................................................................................................... 32
Virtual Phone and Virtual Trunk Switches........................................................... 38
Virtual Trunk Switch............................................................................................ 38
BHCC Call Volume ............................................................................................. 38
BHCA Call Volume ............................................................................................. 38
Call Load Capacity for Switches......................................................................... 38
Extension Monitoring Limitations........................................................................ 39
ShoreTel Voice Switch Feature Capacity............................................................ 39